ITSM Readiness Assessment
Evaluate service catalog existence, incident/problem process maturity, change process maturity, and continuous improvement discipline. No account access required.
Free to use · no account required
ITSM Readiness Assessment
Work through each section at your own pace. Results are shown immediately — no email required.
IT Operations & Service Management Tool
ITSM Readiness Assessment
Work through service catalog existence, incident/problem process maturity, change process maturity, and continuous improvement discipline to evaluate your organization's IT service management readiness.
What This Assessment Evaluates
Four Areas of Service Management Maturity
Area
What the tool evaluates
Service Catalog
Are IT services explicitly defined and ownable, or is "IT" treated as one undifferentiated function?
Incident & Problem Process
Is there a repeatable incident process, and is problem management (root cause) practiced separately from incident response?
Change Process Maturity
Is there a formal review/approval process, and is change success or failure actually tracked?
Continuous Improvement
Is process effectiveness reviewed on a recurring basis, or set once and left alone?
Service Catalog
Are IT services explicitly defined and ownable, or is "IT" treated as one undifferentiated function?
Incident & Problem Process
Is there a repeatable incident process, and is problem management (root cause) practiced separately from incident response?
Change Process Maturity
Is there a formal review/approval process, and is change success or failure actually tracked?
Continuous Improvement
Is process effectiveness reviewed on a recurring basis, or set once and left alone?
Understanding Your Results
Foundational Areas First
A missing service catalog or undefined incident process tends to undermine the other two areas — it is difficult to measure change success or drive continuous improvement without first knowing what services exist and how incidents are handled. Prioritize Operational Priority findings in those two areas before refining process improvement cadence.
FAQ
Common Questions
What does the ITSM Readiness Assessment cover?
This assessment evaluates four areas: whether your IT services are explicitly defined in a service catalog, incident and problem management process maturity, change process maturity, and whether you have a continuous improvement discipline reviewing process effectiveness.
Why does having a service catalog matter?
Without a defined service catalog, "IT" is treated as one undifferentiated function rather than a set of specific, ownable services — making it difficult to set expectations, measure performance, or hold anyone accountable for a given service.
Is anything I enter here saved or transmitted?
No. Your answers are processed in your browser to generate the results shown on this page and are not stored or transmitted unless you separately choose to request an emailed copy.
Related Guidance
The full guide behind this tool.
Design the specific change process this assessment's change-maturity section is checking for.
A broader entry-point assessment across all IT operations areas, including ITSM discipline.
Get hands-on help closing the ITSM maturity gaps this assessment identifies.
Document your service catalog and ITSM processes for audit readiness.
Operational Support
Need help maturing your ITSM practice?
IT KORR can help you build a governed, documented, audit-ready IT service management practice.
No commitment required — we respond within one business day.